Synectic Support Services

Synectic Support

Synectic’s technical staff include Engineers, Field Technicians, Communications Experts and support staff, with over 400 combined years of experience on Avaya Communication platforms, specializing in SME products.

We understand that your communication system is the lifeblood of your business – and will strive to exceed your expectations in maintaining and servicing your system.

Synectic’s maintenance customers receive priority service over all other dispatch requests, including emergency on site response, if necessary.

Over 95% of all calls into our Technical Support Center are resolved remotely, the same day the ticket is generated. We value your time, and our record for resolving tickets, demonstrates this to our customers.

Support Offerings:

Synectic offers a variety of maintenance plans, varying from simple remote programming assistance to all-inclusive complete coverage. Our diverse offerings ensure that we have a plan that will work best for your needs.

Synectic provides priority response for Synectic Maintenance customers. Synectic will respond with maintenance service for Maintenance customer’s major failures within four (4) hours of notification. Synectic will respond with maintenance service for Maintenance customer’s minor failures, the next business day by 5:00 p.m.

Support Packages:

Gold

Unlimited site visits due to equipment failure per year. Also includes complete equipment coverage and unlimited calls for remote programming assistance for minor changes.

Platinum

Gold coverage PLUS complete equipment coverage and unlimited calls for remote programming assistance for minor & major changes. (1) four hour training per year; and (1) two hour remote consultation per year.

Block of Hours Contracts:

Crystal: $1,450 (12 Hours)

Crystal Coverage provides up to 12 hours of remote assistance for one year, Monday-Friday 8am – 5pm PST. This coverage does not include any equipment coverage or onsite labor. At the end of the year, unused hours expire. Must be pre-paid on an annual basis (May be used in conjunction with Gold Coverage).

Diamond: $2,075 (24 Hours)

Diamond Coverage provides up to 24 hours of remote assistance for one year, Monday-Friday 8am – 5pm PST. This coverage does not include any equipment coverage or onsite labor. At the end of the year, unused hours expire. Must be pre-paid on an annual basis (May be used in conjunction with Gold Coverage).

Avaya Enterprise Support:

Synectic Technologies is an award winning Avaya partner in customer excellence with over 25 years of experience. We can support the following Avaya solutions; Avaya OneCloud, Avaya Aura (CM), Avaya IP Office and legacy products.

SUPPORT

UPGRADES

RECORD MANAGEMENT

DISPATCH

T&M SERVICE

SITE EVALUATION

Synectic partners with you to develop a communications system that fits your needs today and expands easily to meet your growth and the demands of tomorrow’s technology.  Have questions about our support services, or need a quote?