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Partner Advanced Communications System (Partner ACS)

The PARTNER® Advanced Communications System is a powerful, reliable business telephone system with integrated voicemail options. Reliability, simplicity, a large selection of advanced telephony features, and converged communications through "business ready" digital subscriber lines (DSL) or fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. Small businesses have been buying the Partner system for more than 10 years. There are currently over 1 million Partner systems in operation worldwide.


The Partner is designed to meet the needs of small business with room to grow. The system can handle 2-48 extensions and a maximum of either 15 or 31 lines depending on how many extensions are in use on the system.

The Partner system supports a variety of features including Caller ID, Distinctive Ringing, Do Not Disturb, music on hold and many other features. The Partner system also integrates with a T-1 circuit further increasing its flexibility.

Tip/ring capability means you can add other industry-standard devices to your PARTNER® Advanced Communications System. You might want to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.

Telephone Sets

telephone set
telephone set
telephone set
Partner 6D
Partner 18D
Partner 34D

Standard Features

  • Abbreviated ringing
  • Conference drop/conference denial
  • Emergency number list
  • Last number redial
  • Power failure transfer
  • Speed dial/Auto dial(100 system numbers/20 personal numbers)
  • Account code entry(regular/forced/verified)
  • Direct line pickup(active or idle line)
  • External/Internal hotline
  • Loudspeaker paging
  • Save number redial
  • Touch-tone enable
  • Call assistant
  • Distinctive ring(CO, ICOM, Transfer)
  • Hands-Free-Answer-on-Intercom (HFAI)
  • Manual signaling
  • Simultaneous paging/group paging
  • Conference calling(5-party/call bridging)
  • Do not disturb
  • Intercom call Ring/voice/manual signaling
  • Message light on/off(system and single-line sets)
  • Speakerphone (built-in)

Cost Control

  • Allowed/Disallowed lists(8 lists, 10 numbers each)
  • Fax management
  • Toll restriction
  • Call restriction (outward/toll/none)
  • In-Range-Out-of-Building (IROB) protection
  • Dial restriction override(via system password)
  • Star code dial delay
  • Enhanced tip/ring capability
  • Station lock/unlock

Customer Service/Accessibility

  • Call coverage
  • Calling groups (up to 4)
  • Hospitality package
  • Transfer return to programmable extension
  • Call forwarding/Call follow me
  • Direct group calling
  • Hunt groups
  • Voice mail support
  • Caller ID (number and name)*
  • Group call distribution
  • Music-on-hold**
  • Caller ID (logging and dialing)*
  • Group call pickup
  • Night service

* Caller ID name and number availability as offered by your local telephone company.
** With customer-provided music source.

Convenience/Administration

  • Automatic daylight savings time adjustment
  • Back-up failure / Automatic backup failure alarm
  • Central telephone programming
  • Hold/Exclusivehold/Hold Reminder tone
  • Line pooling
  • Recall
  • Speakerphone
  • Transfer(manual/one-touch/ring on)
  • Automatic line selection
  • Call park
  • Dial mode(rotary or touch-tone)
  • Intercom auto dial
  • Line ringing options
  • Remote administration
  • System ID
  • Transfer return rings
  • Background music
  • Call pickup
  • Display (multilingual)
  • Line access restrictions
  • Personal lines
  • Ringing line preference
  • System password
  • Voice interrupt on busy with talkback
  • Back-up/Restore (automatic/manual)
  • Call waiting (single-line sets)
  • Extension name display
  • Line assignment (flexible)
  • Privacy/Automatic extension privacy
  • Second attendant position
  • System release status
  • Volume control (handset/speakerphone/ringing)
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