Steve Ledsen – Ledsen Vineyards and Hotel, President and CEO

An Avaya IP Office call center application gives Ledsen the reporting tools managers need to measure and improve agent productivity, allowing the company to make management decisions that have resulted in a significant jump in bottom-line revenues. With a new Avaya IP Office solution in place, Ledsen has improved the productivity of its customer service team and increased sales by 68 percent.

"In addition to superior customer service, we are a volume business, and it is absolutely critical to keep in constant touch with our customers," Ledsen said. "One way we provide excellent service is with the IP Office call handling feature, which enables us to ensure our customers aren't sent into a recorded voice mail message. So we route our incoming calls, allowing them to ring at the main reception no more than three times before the call is routed to an extension where we know it will receive personalized service."

Dewey Weeda –Presto Foods, General Manager Productivity
“Before bringing in the new system, we were a company of strangers. There was little communication between employees, in different offices, simply because communication was constrained by a method of phone, fax or email. It was such an arduous task. But with the Avaya IP Office, it’s easier to transfer calls to employees in other buildings simply by dialing their extension.”

Matthew Shea - St. Gabriel Catholic Church, San Francisco, Pastoral Associate
“Since we installed our new phone system over a year ago, we have been so impressed with the follow-up support from Synectic. After the system was up and running, they have continued to be there for us and have helped us with even the smallest detail. Our new system meets all of our needs, runs smoothly and we are very satisfied with it. I would highly recommend Synectic as an Avaya solution provider.”